On-site visits

Most home and small business visits can be completed within two hours, and often within one hour. It's unusual for a job to take longer, but it can happen. If I believe a job will take more than two hours I will let you know as early as possible.

Remote sessions

Some problems can be resolved without a visit. With a remote session I will arrange a time with you for a phone call. You will need to be in front of your computer and your internet connection will need to be working. I may ask you to install some software from the internet which will allow me - with your permission - to remote-control your computer. We can then work through the problem together.

Billing

Payment is normally required at the time of service. Payment options are cash, card, pay wave or EFT.

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If I can't fix it

If I cannot resolve your issue, or at least provide you with a reasonable work-around I will not charge. HOWEVER, if I make a reasonable recommendation that you choose not to proceed with, I will request payment for the time I have spent.